Customer Relationship Management System (CRMS) Overview

Hectowise Customer Relationship Management System (CRMS) provides a complete solution with a user-friendly interface to maintain customer database from buying history and post-sales activities.  Capabilities in helping business to manage their marketing campaign effectively and anticipate customer preference. Customer service is able to respond customer enquiry quickly by access customer database for cross-selling and up-selling.  With high customer satisfaction, it contributes a long term customer loyalty and business opportunity.

With comprehensive reporting system and analyzing tools, all customers buying history,  preferences, buying behaviour and each marketing activities can be easily managed and analyzed.  By choosing Hectowise CRMS, you can focus on your target customer at the right time and allocated your marketing resources cost-effectively.

Below features to enhance marketing professional, sales force empowerment and proficient customer care:

Marketing Professional

• Customer Segmentation Analysis
• Marketing Mix Management
• Marketing Plan and Budgeting
• Marketing Campaign Management and Executions
• Marketing Analysis to the Result of the Campaign
• Marketing and Sales Database Collaboration

Sales Force Empowerment

• Sales Team and Territory Management
• Lead and Opportunity Management
• Accounts and Contact Management
• Sales Forecasting and analysis Tools
• Sales and Product Mix Database Collaboration

Proficient Customer Service

• Accounts and Contact Management
• Case and Scheduling Management
• Proactive sales, Up-selling and Cross-selling Management
• Complaint Management
• Customer Service Analysis Report
• Knowledge Management
• Customer Service and Product Mix Database Collaboration

System Requirements for CRMS: